Get the support you need to maximize your ProfileReflect experience. Our dedicated team is ready to help you transform your customer feedback into business growth.
Choose the method that works best for you. We're committed to providing exceptional support to all our customers.
Get detailed help with any questions or issues. Perfect for technical questions or account management.
Speak directly with our support team for urgent issues or detailed guidance on using ProfileReflect.
Have a specific question or need personalized assistance? Fill out the form and we'll get back to you promptly with a detailed response tailored to your needs.
Whether you're experiencing technical issues, need help with setup, or want to discuss how ProfileReflect can better serve your business, we're here to help.
Quick answers to the most frequently asked questions from our customers.
You can upgrade or downgrade your plan anytime through your account dashboard:
If you need assistance with plan changes, contact our support team.
Review sync frequency depends on your plan. Here's what to check:
If your reviews still aren't appearing after the expected timeframe, please verify your Google Maps business URL is correct in your profile settings.
Configure your notification preferences in your account settings:
Pro plans and above include special alerts for negative reviews.
Yes! All plans include data export capabilities:
Exports include review text, ratings, dates, sentiment scores, and response status.
Our sentiment analysis uses advanced AI models with high accuracy rates:
We use multiple AI providers including OpenAI, Anthropic, and Google Gemini for the most reliable results.
You maintain access to all features until your current billing period ends:
Your historical data is preserved for 12 months after cancellation.
Our support team is available during these hours to provide you with the best possible assistance.
* Emergency technical issues are monitored 24/7. Critical system alerts will be addressed outside business hours.