Clear, straightforward terms that protect both you and ProfileReflect while ensuring the best possible service experience.
Effective Date: January 1, 2025
By accessing or using ProfileReflect's services, you agree to be bound by these Terms of Service. If you disagree with any part of these terms, you may not use our service. These terms apply to all users of ProfileReflect, including visitors, registered users, and subscribers.
ProfileReflect provides AI-powered sentiment analysis and insights for Google Maps reviews. Our service analyzes publicly available review data to generate reports, recommendations, and actionable insights for businesses. We use artificial intelligence to process review content and provide:
ProfileReflect offers four subscription tiers with varying features and capabilities:
Dashboard overview, sentiment analysis, AI recommendations, one location, up to 500 past reviews analyzed, daily review imports.
All Essential features plus marketing recommendations, negative review alerts, up to three locations, up to 1,000 past reviews analyzed, twice-daily imports.
All Pro features plus competitor analysis, priority matrix, up to six locations, up to 2,000 past reviews analyzed, every 6-hour imports.
All Expert features plus priority response system, daily email reports, unlimited past review analysis, every 2-hour imports.
Billing: All subscriptions are billed monthly in advance. We accept major credit cards as payment methods. All subscription fees are fully refundable as detailed in our refund policy below.
ProfileReflect offers a comprehensive refund policy:
ProfileReflect operates with complete transparency regarding data usage:
Account Creation: You are responsible for maintaining the confidentiality of your account credentials and for all activities under your account.
Termination Rights: You may terminate your account at any time by contacting our support team or through your account settings. Upon termination, your access to paid features will cease at the end of your current billing period.
Data Retention: After account termination, we may retain your data for a reasonable period to comply with legal obligations or resolve disputes.
Service Availability: While we strive to maintain continuous service availability, we do not guarantee 100% uptime. Our service depends on third-party APIs and external data sources, which may occasionally experience interruptions.
Usage Limitations: Each subscription plan includes specific limits on the number of locations, review analysis volume, and update frequency as detailed in your plan description.
Fair Use: We expect reasonable use of our services. Excessive or abusive usage that impacts system performance may result in account suspension.
ProfileReflect Property: The ProfileReflect platform, including all software, algorithms, and user interfaces, is our intellectual property.
Generated Reports: AI-generated reports and insights created for your account belong to you and may be used for your business purposes.
Review Data: We do not claim ownership of publicly available review data analyzed by our platform.
You agree not to use ProfileReflect for:
ProfileReflect provides analysis and insights based on publicly available data. We are not liable for:
Our total liability is limited to the amount you paid for the service in the twelve months preceding any claim.
We reserve the right to modify these Terms of Service at any time. Material changes will be communicated via email or through prominent notice on our platform. Continued use of ProfileReflect after changes constitutes acceptance of updated terms.
Any disputes arising from these terms or use of ProfileReflect will be resolved through binding arbitration rather than in court, except where prohibited by law. You may opt out of arbitration within 30 days of account creation by contacting us in writing.
For questions about these Terms of Service or our service in general, please contact us:
These Terms of Service are governed by and construed in accordance with applicable federal and state laws. Any legal proceedings will be conducted in the appropriate jurisdiction where ProfileReflect maintains its primary business operations.
Thank you for choosing ProfileReflect. We're committed to providing you with valuable insights while maintaining the highest standards of service and data privacy.